The CAHPS Health Plan Survey Data Submission System

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Participation in the CAHPS Health Plan Survey Database is open to all users of the CAHPS Health Plan Survey for Medicaid and Children's Health Insurance Program (CHIP) enrollees, provided the questionnaires are administered in a manner consistent with CAHPS guidance and the survey data are submitted according to CAHPS specifications.

The 2023 Health Plan Survey Data Submission is closed.

Sponsor organizations that have participated in the 2023 CAHPS Health Plan Survey Database will receive an email when their online private report is ready. Sponsor organizations will need to log in to the system to access these reports.


Key Dates for 2024


  • Data submission period: June 3 – 28, 2024
  • Survey administration period: Between July 1, 2023, and June 28, 2024

Learn about the benefits of participating in the Health Plan Survey Database (PDF, 261 KB)

To be notified about future submission periods, please sign up for email updates from AHRQ.


Accepted Versions of the Health Plan Survey


The CAHPS Database supports the 5.1/5.1H versions of the following survey instruments:

  • Adult Medicaid
  • Child Medicaid (or CHIP) without the Children with Chronic Conditions Item Set
  • Child Medicaid (or CHIP) with the Children with Chronic Conditions Item Set

The Database accepts data from the English and Spanish versions of this survey. Data from independently translated surveys in other languages cannot be submitted.


How to Participate in the Health Plan Survey Database


Organizations that want to participate in the Health Plan Survey Database must take the following five steps during the data submission period.

  • Register for an account or confirm an existing account: New participants (or their vendors) must complete a registration form. The CAHPS Database staff will review your request and send you an email with the information needed to access the data submission system.
  • Enter health plan information: This information includes the name of the plan, product type (e.g., HMO, POS or PPO), the population surveyed (e.g., Adult Medicaid), and plan state.
  • Upload a Data Use Agreement (DUA): Sign and upload a copy of the DUA (coming soon) into the submission system. Please do not email or fax the DUA.
  • Upload the CAHPS questionnaire: Provide a copy of the survey instrument administered by your organization. CAHPS Database staff will review the submitted questionnaire and send you an approval/rejection email.
    • Recommendation: Send your questionnaire to the Database staff for review prior to data collection to ensure compatibility with the Database.
  • When the questionnaire has been approved, upload the CAHPS data file in CSV format. The data file must conform to the Data File Specifications (coming soon). CAHPS Database staff will review the submitted data file(s) and send you an approval/rejection email.

Approval Process: Every questionnaire, data use agreement, and data file is reviewed by the CAHPS Database staff. Each step of the review process can take up to 3 business days.

Help: For technical assistance, please contact the CAHPS Database staff:

OMB Control No.: 0935-0165 Expiration Date: 12/31/2026

System Use Notification

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This system is provided for Government-authorized use only.

Unauthorized or improper use of this system is prohibited and may result in disciplinary action and/or civil and criminal penalties. Personal use of social media and networking sites on this system is limited as to not interfere with official work duties and is subject to monitoring.

By using this system, you understand and consent to the following:

  • The Government may monitor, record, and audit your system usage, including usage of personal devices and email systems for official duties or to conduct HHS business. Therefore, you have no reasonable expectation of privacy regarding any communication or data transiting or stored on this system. At any time, and for any lawful Government purpose, the government may monitor, intercept, and search and seize any communication or data transiting or stored on this system.
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