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2017 CAHPS Health Plan Survey

Figure 5. CHIP Top-Box Composite Scores 2011-2017

Line graph depicting chip top-box composite scores over time.

Year 2011: Getting Needed Care composite: 54%, Getting Care Quickly composite: 67%, How Well Doctors Communicate composite: 71%, Health Plan Information and Customer Service composite: 57%

Year 2013: Getting Needed Care composite: 57%, Getting Care Quickly composite: 72%, How Well Doctors Communicate composite: 76%, Health Plan Information and Customer Service composite: 61%

Year 2014: Getting Needed Care composite: 63%, Getting Care Quickly composite: 75%, How Well Doctors Communicate composite: 77%, Health Plan Information and Customer Service composite: 64%

Year 2015: Getting Needed Care composite: 62%, Getting Care Quickly composite: 74%, How Well Doctors Communicate composite: 78%, Health Plan Information and Customer Service composite: 65%

Year 2016: Getting Needed Care composite: 62%, Getting Care Quickly composite: 75%, How Well Doctors Communicate composite: 79%, Health Plan Information and Customer Service composite: 64%

Year 2017: Getting Needed Care composite: 62%, Getting Care Quickly composite: 74%, How Well Doctors Communicate composite: 79%, Health Plan Information and Customer Service composite: 66%