Figure 7 Medicare Top-Box Composite Scores 2007-2017

Line graph depicting Medicare top-box rating scores over time.

Year 2007: Getting Needed Care composite: 63%, Getting Care Quickly composite: 66%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service composite: N/A

Year 2008: Getting Needed Care composite: 63%, Getting Care Quickly composite: 64%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service composite: 65%

Year 2009: Getting Needed Care composite: 63%, Getting Care Quickly composite: 64%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service composite: 66%

Year 2010: Getting Needed Care composite: 64%, Getting Care Quickly composite: 64%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service composite: 66%

Year 2011: Getting Needed Care composite: 65%, Getting Care Quickly composite: 66%, How Well Doctors Communicate composite: 76%, Health Plan Information and Customer Service composite: 67%

Year 2013: Getting Needed Care composite: 66%, Getting Care Quickly composite: 66%, How Well Doctors Communicate composite: 77%, Health Plan Information and Customer Service composite: 68%

Year 2014: Getting Needed Care composite: 65%, Getting Care Quickly composite: 66%, How Well Doctors Communicate composite: 78%, Health Plan Information and Customer Service composite: 68%

Year 2015: Getting Needed Care composite: 63%, Getting Care Quickly composite: 65%, How Well Doctors Communicate composite: 78%, Health Plan Information and Customer Service composite: 68%

Year 2016: Getting Needed Care composite: 63%, Getting Care Quickly composite: 65%, How Well Doctors Communicate composite: 78%, Health Plan Information and Customer Service composite: 68%

Year 2017: Getting Needed Care composite: 63%, Getting Care Quickly composite: 69%, How Well Doctors Communicate composite: 79%, Health Plan Information and Customer Service composite: 73%