Figure 1. Comparison of Adult Survey 2.0 Combined Top Box Scores: 2010-2016

Line graph comparing Adult Survey 2.0 Combined Top box composite scores over time

Year 2010: Provider Communication: 79%, Office Staff: 77%, Rating of Provider: 75%, Access: 59%

Year 2011: Provider Communication: 83%, Office Staff: 81%, Rating of Provider: 79%, Access: 63%

Year 2012: Provider Communication: 84%, Office Staff: 78%, Rating of Provider: 79%, Access: 63%

Year 2013: Provider Communication: 82%, Office Staff: 75%, Rating of Provider: 76%, Access: 60%

Year 2014: Provider Communication: 84%, Office Staff: 80%, Rating of Provider: 80%, Access: 62%

Year 2015: Provider Communication: 85%, Office Staff: 81%, Rating of Provider: 82%, Access: 63%

Year 2016: Provider Communication: 81%, Office Staff: 77%, Rating of Provider: 77%, Access: 58%