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2015 CAHPS Clinician & Group Survey
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Figure 3. Comparison of Adult Visit Survey 2.o Top Box Scores: 2010-2015

Horizontal bar graph comparing Adult Visit Survey 2.0 Top box scores over time

Year 2010: Office Staff: 90%, Provider Communication: 90%, Willingness to Recommend: 88%, Rating of Provider: 75%, Access: 59%

Year 2011: Office Staff: 90%, Provider Communication: 90%, Willingness to Recommend: 89%, Rating of Provider: 78%, Access: 61%

Year 2012: Office Staff: 91%, Provider Communication: 91%, Willingness to Recommend: 89%, Rating of Provider: 80%, Access: 62%

Year 2013: Office Staff: 92%, Provider Communication: 92%, Willingness to Recommend: 90%, Rating of Provider: 82%, Access: 63%

Year 2014: Office Staff: 92%, Provider Communication: 91%, Willingness to Recommend: 90%, Rating of Provider: 82%, Access: 63%

Year 2015: Office Staff: 92%, Provider Communication: 91%, Willingness to Recommend: 90%, Rating of Provider: 83%, Access: 62%