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2015 CAHPS Health Plan Survey

Figure 1-6 Medicare Top-Box Composite Scores Over Time

Line graph depicting Medicare top-box composite scores over time.

Year 2007: Getting Needed Care composite: 63%, Getting Care Quickly composite: 66%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service composite: N/A

Year 2008: Getting Needed Care composite: 63%, Getting Care Quickly composite: 64%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service composite: 65%

Year 2009: Getting Needed Care composite: 63%, Getting Care Quickly composite: 64%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service composite: 66%

Year 2010: Getting Needed Care composite: 64%, Getting Care Quickly composite: 64%, How Well Doctors Communicate composite: 75%, Health Plan Information and Customer Service composite: 66%

Year 2011: Getting Needed Care composite: 65%, Getting Care Quickly composite: 66%, How Well Doctors Communicate composite: 76%, Health Plan Information and Customer Service composite: 67%

Year 2013: Getting Needed Care composite: 66%, Getting Care Quickly composite: 66%, How Well Doctors Communicate composite: 77%, Health Plan Information and Customer Service composite: 68%

Year 2014: Getting Needed Care composite: 65%, Getting Care Quickly composite: 66%, How Well Doctors Communicate composite: 78%, Health Plan Information and Customer Service composite: 68%

Year 2015: Getting Needed Care composite: 63%, Getting Care Quickly composite: 65%, How Well Doctors Communicate composite: 78%, Health Plan Information and Customer Service composite: 68%

* Data not available for 2007 Health Plan Information and Customer Service