Figure 1-2 Adult Medicaid Top-Box Composite Scores Over Time

Line graph depicting Adult Medicaid top-box composite scores over time.

Year 2007: Getting Needed Care composite: 47%, Getting Care Quickly composite: 53%, How Well Doctors Communicate composite: 67%, Health Plan Information and Customer Service composite: 53%

Year 2008: Getting Needed Care composite: 48%, Getting Care Quickly composite: 55%, How Well Doctors Communicate composite: 69%, Health Plan Information and Customer Service composite: 57%

Year 2009: Getting Needed Care composite: 51%, Getting Care Quickly composite: 57%, How Well Doctors Communicate composite: 70%, Health Plan Information and Customer Service composite: 58%

Year 2010: Getting Needed Care composite: 48%, Getting Care Quickly composite: 54%, How Well Doctors Communicate composite: 68%, Health Plan Information and Customer Service composite: 58%

Year 2011: Getting Needed Care composite: 51%, Getting Care Quickly composite: 56%, How Well Doctors Communicate composite: 70%, Health Plan Information and Customer Service composite: 60%

Year 2013: Getting Needed Care composite: 52%, Getting Care Quickly composite: 57%, How Well Doctors Communicate composite: 71%, Health Plan Information and Customer Service composite: 65%

Year 2014: Getting Needed Care composite: 54%, Getting Care Quickly composite: 59%, How Well Doctors Communicate composite: 72%, Health Plan Information and Customer Service composite: 65%

Year 2015: Getting Needed Care composite: 54%, Getting Care Quickly composite: 58%, How Well Doctors Communicate composite: 73%, Health Plan Information and Customer Service composite: 66%