About the CAHPS Database


CAHPS Database Overview (PDF, 535 KB; PDF Help)


Health Plan Survey Database

The Health Plan Survey component has served as the core of the CAHPS Database since its inception in 1998. Since that time, hundreds of health plans, purchaser groups, State agencies, and others have participated in this component by submitting yearly results from the CAHPS Health Plan Survey.

Learn more about submitting data to Health Plan CAHPS.


Clinician & Group Survey Database

The CAHPS Clinician & Group Survey (CG-CAHPS) Database was developed in response to the growing demand for comparative results for the various versions of the CG-CAHPS Survey.

Learn more about submitting data to CG-CAHPS.


Home and Community Based Services Survey Database

The CAHPS Home and Community Based Services Survey (HCBS-CAHPS) database is the newest component of the CAHPS Database. It was developed to assist promoting improvements in the quality and patient-centeredness of health care in home or community based care settings.

Learn more about submitting data to HCBS-CAHPS.


Aggregated Data

Products developed from the data contributed by survey users to the CAHPS Database include:

  • Annual Chartbooks that present summary-level results for both the Health Plan and Clinician & Group Surveys.
  • An Online Reporting System that allows users to view, print, and download custom reports of survey results.
  • Private Feedback Reports provided to survey users that submit data to the CAHPS Database, comparing their own results to the overall database averages.

Learn more about aggregated data.

CAHPS Health Plan Survey Database 2019 Chartbook. In November 2019 the CAHPS Database released the CAHPS Health Plan Survey Database 2019 Chartbook: What Consumers Say About Their Experiences with Their Health Plans and Medical Care. This chartbook presents national summary-level results for the CAHPS Health Plan Survey 5.0 version for 2019. In addition, 10-year trend results from 2009-2019 for the top-box scores are presented for the Adult and Child Medicaid and Medicare populations.

Review the CAHPS Health Plan Survey Database 2019 Chartbook (PDF, 1,083 KB; PDF Help)

CAHPS Clinician & Group Survey Database 2018 Chartbook. In November 2019, the CAHPS Database released the CAHPS Clinician & Group Survey Database 2018 Chartbook. This chartbook contains summery level results from 313,706 survey responses submitted by 2,024 medical practices.

Review the CAHPS Clinician & Group Survey Database 2018 Chartbook (PDF, 1,205 KB; PDF Help)

Request Data for Research

Researchers may gain authorized access to de-identified data files from the CAHPS Database to help answer important health services research questions related to patient experience of care as measured by CAHPS.

Survey data may be granted to researchers who submit an application and sign a data use agreement that ensures the confidentiality of the data. Researchers are invited to submit applications for specific analysis projects to the CAHPS Database Management Committee for review and approval.

Learn more about the Research Data